Refund Policy

Last Updated: August 11, 2026

This Refund Policy explains how refunds work for the two things we sell: digital products (premade SaaS codebases and templates) and custom development services. Please read it carefully before you make a purchase or start a project.

1. Digital Products

Digital products include premade SaaS codebases, templates, and any downloadable software sold through our online store. Because these are digital goods that you can access instantly, all product purchases are final once access has been granted.

The moment a purchase is completed, you receive a claim link that grants access to the codebase or template. At that point the product has been delivered in full, so we cannot offer a refund.

2. Defective or Mismatched Products

If a product is materially defective, or if it does not match its documented description on the product page, contact us within 14 days of purchase. We will investigate and work with you to resolve the issue.

Resolution options may include a fix, a replacement, or a refund at our discretion. We are committed to making sure you get a working product, and we treat genuine defects seriously.

3. Custom Development Services

Custom development services (The Blueprint, Accelerated MVP, and Enterprise Solution) are billed and invoiced directly with clients. They are not processed through our online store.

  • Payment is due upon signing the service agreement unless otherwise specified
  • For larger projects, payment may be split into milestones as agreed in the project proposal
  • All payments are non-refundable once work has commenced, because the time and effort of the team are committed to your project
  • If the project has not yet started and no work has been performed, we will work with you to arrange a fair outcome

4. Non-Refundable Circumstances

Refunds will not be provided in these cases:

  • Access to a digital product has already been granted or the claim link has been used
  • The product is functionally working but you changed your mind or no longer need it
  • The product was resold, redistributed, or shared with third parties in violation of the license
  • Custom development work has already commenced, unless covered by the defective or non-performance clauses
  • You are seeking a refund after the 14 day window for defective products has passed

5. Chargebacks

Before filing a chargeback with your payment provider, please contact us directly. Most issues can be resolved quickly, and a chargeback can slow down that resolution.

If a chargeback is filed after access to a digital product has been granted, we reserve the right to revoke the license and deny future purchases.

6. How to Request a Refund

To request a refund or report a defective product, contact us with your order details:

Jerrizz

Email: hello@jerrizz.com

Include your order number, the product name, and a clear description of the issue

We aim to respond to all refund requests within 2 business days.

Acknowledgment: By purchasing a product or engaging our services, you acknowledge that you have read and understood this Refund Policy.